When ‘The Customer is Always Right’ Goes Too Far
Many organizations pride themselves on exceptional customer service, but great cultures understand that serving customers and supporting employees are not competing priorities.
Why Talented Teams Still Fall Apart
Even highly talented teams can struggle when people are not moving in the same direction. True unity goes beyond effort or ability—it requires shared purpose, communication, trust, and alignment.A simple lesson from the sport of rowing that reveals why teamwork and culture matter more than talent alone.
What March Madness Gets Right About Teams
Great teams are rarely built on talent alone. In this article, Nathan Whitaker reflects on the lessons of March Madness, leadership, role acceptance, and why alignment, trust, and shared purpose often matter more than individual ability when building strong team culture.
Geography Changes. Human Nature Doesn’t.
Organizational culture may look different from one country or workplace to another, but human nature remains remarkably consistent. Reflections on conversations with leaders and schools around the world and explores the timeless foundations of strong team culture, trust, accountability, and leadership.
The Real Cost of One Toxic Person
Allow a toxic person into our organization impacts our leadership and culture more than we might realize. This article draws on research from Bob Sutton to explain.
Would You Give Up $150,000?
Reggie Wayne put playoff success over a regular season bonus – talk about selfless
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